FAQ
Have questions? We have answers.
Products
Please contact us for any questions you might have!
Can I get a sample of a scent?
Can I get a sample of a scent?
Yes! We will send you free samples of any oils. Just add the product to your cart and select 'free sample'! You won't be able to try the sample in your diffuser, but you will be able to smell it.
Will North Botanica oil work in my waterless diffuser or nebulizer?
Will North Botanica oil work in my waterless diffuser or nebulizer?
Yes! We've formulated our recipes to work in all waterless diffusers.
Will North Botanica oil work in my traditional (non-waterless) diffuser?
Will North Botanica oil work in my traditional (non-waterless) diffuser?
Yes! Our oil will work in water diffusers. Just add a few drops as you normally would!
What is a waterless diffuser, and how does it work?
What is a waterless diffuser, and how does it work?
A waterless diffuser disperses pure essential oil into the air without the need for water. It uses ultrasonic, nebulizing, or heat-based technology to release a fine aromatic mist, filling your space with the natural fragrance of the oils. They typically don't require refilling for weeks or months!
How long will one of your bottles last in my waterless diffuser?
How long will one of your bottles last in my waterless diffuser?
We use 100 mL bottles of essential oil. Most of our competitors use smaller bottles (10-30 mL bottles) that only last a few weeks, but ours is much larger. How long it will last in your specific machine is dependent on your machine's settings, however it can last up to three months on a low setting!
Are your essential oils safe to use around pets or children?
Are your essential oils safe to use around pets or children?
While our oils are natural and made with organic ingredients, some essential oils can be strong or irritating to pets or young children, particularly if they are allergic. Always diffuse in a well-ventilated space, and consult a veterinarian or pediatrician if you have concerns.
Do your oils contain additives or synthetic fragrances?
Do your oils contain additives or synthetic fragrances?
No. Our essential oils are 100% pure and natural, without synthetic fragrances, fillers, or carrier oils.
How should I store my essential oils?
How should I store my essential oils?
Store oils in a cool, dark place, away from direct sunlight and heat. Keep the bottles tightly sealed to maintain freshness and aromatic integrity.
What is the shelf life of your oils?
What is the shelf life of your oils?
When stored properly, most of our oils maintain their fragrance for 1–3 years. Citrus oils may have a slightly shorter shelf life due to their natural volatility.
Can I use your oils topically?
Can I use your oils topically?
Our oils are formulated for diffusion. We do not recommend applying them directly to the skin.
Will your essential oils stain furniture or surfaces?
Will your essential oils stain furniture or surfaces?
Essential oils are highly concentrated and may stain certain surfaces. Avoid direct contact with wood, fabric, or painted surfaces. Diffuse safely in open air.
Returns
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What is your return policy on oil?
What is your return policy on oil?
For hygiene and safety reasons, we only accept returns on unopened bottles of essential oil. Opened oils cannot be returned or exchanged. This guarantees you are getting pure, high quality essential oil.
What is your return policy on waterless diffusers?
What is your return policy on waterless diffusers?
Our waterless diffusers come with a one year warranty from the date of purchased. We also stand by our 30-day no-questions-asked return policy!
How can I start a return?
How can I start a return?
Please email kevin@northbotanica.com to start the return process.